I just encountered my first customer support experience via text messaging.  It was with Thumbtack's help desk. It was easy to do and I didn't have to be tethered to a web browser chat box. 

I picked out a great stock logo photo from a fantastic logo-making website and lo and behold a few days later find another business, a school, not too many miles away from me already using that same stock photo except their colors were changed. It's an inexpensive way to get your brand up and going ...